Our Terms & Conditions..!
Customers’ Terms and Conditions
www.ukmover.co.uk is a site operated by UK MOVER LTD. We are a limited company registered in England and Wales under company number 11723561 and
Our registered office is Suite 14, 8 Deer park road SW19 3GY, Wimbledon Surrey London.
UK Mover offers customers the opportunity to view free quotations from removal /man and van service providers across the United Kingdom. (For more services please visit our website www.ukmover.co.uk)
Customers wishing to use UK mover ltd service acknowledge having read and agreed to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not proceed to use the site.
1. Why You Should Read These Terms
1.1 Please read these Terms carefully before you place your booking with UK MOVER. These Terms include,
but are not limited to, explaining who we are, our services and the services provided by us and our Partners.
1.2 Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
1.3 You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transport them.
1.4 You must provide UK MOVER with your current telephone number and email address. If these contact details change, you must let Us know immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
2. Using the Website
2.1 Use of and access to our website is allowed on a temporary basis only. We will not be liable if
for any reason the site is unavailable for any period. We also reserve the right to amend or withdraw the service we provide on our entire site, or any part of it,
without prior notice.
2.2 Customers must be at least 18 years of age to use UK MOVER and must provide up-to-date, valid and complete contact information with a valid email address.
2.3 Please be aware that you are responsible for making all arrangements required for you to access the website and you are also responsible for ensuring that all persons accessing the website via your internet connection are aware of and comply with these terms and conditions.
2.4 You may use the website only for lawful purposes and not in any way that is fraudulent, unlawful or that breaches any relevant law or regulation, whether local, national or international.
2.5 You must not knowingly transmit any data or material that contains viruses, or any other harmful programs designed to adversely affect the operation of any computer software or hardware.
2.6 You must not duplicate, copy or resell any part of our website in direct contravention of these Terms and Conditions.
2.7 We retain the right to determine whether there has been a breach of our Terms and Conditions through your use of our website and when a breach has occurred, we may take any action we deem to be appropriate.
2.8 We may revise these Terms and Conditions at any time by amending this page. Please, therefore, check this page from time-to-time to take notice of any changes as they are binding upon you when they are made. Some of the provisions contained in these Terms and Conditions may also be superseded by notices or provisions published elsewhere on our site.
2.9 If you have any concerns about material that appears on our website, please contact us at email@example.com
3. Updates to our Site
We update our website constantly, however, if any of the material on our site is out of date, we are
under no obligation to update such material. We may temporarily suspend access to our website, or close it indefinitely, in order to make any necessary updates..
UK MOVER LTD Terms & Conditions.
If you use our Online Price model, where prices are instantly viewable in our Calendar/Website, you
will instead be bound by” online Prices for
We like to be as transparent as possible with all Our customers, we would therefore like to draw your attention to clause 9 where We set out UK MOVER LTD and Our Partners liability to you and where it may be limited.
3. These Terms
1.1 What These Terms Cover.
These are Our terms and conditions on which We (and Our Partners) supply Our Services to you as a Private Customer or we are using our own team to provide you service.
1.2 Definitions Used in These Terms.
Additional Domestic: Domestic services provided within the United Kingdom and including ferry or water crossing.
UK MOVER/Our/Us/We: refers to UK Mover LTD.
UK Mover: the quote given to you by UK Mover in accordance with clause 2.5(a) together with any additional charges as set out in UK Mover Site: Our website, which can be found at www.ukmover.co.uk.
Basic Compensation Cover:
cover up to a total of £50,000, including for fire & full theft (full theft is the theft of all your goods that Our Partners are transporting); and
is limited to £50 cover per individual item (and limited to an aggregate total of £50,000); and
Booking: acceptance of your Booking Request by UK MOVER LTD.
Booking Request: the process of filling in the online form a customer inputs move details into.
Booking Request Form: the form entitled “Booking Request Form” on the UK MOVER Site which you will complete and submit to UK MOVER and provides UK MOVER with the information We require to provide you with the UK MOVER Quote.
Comprehensive Inventory List: a full and complete list of all items and inventory to be transported by Us or Our Partners.
Comprehensive Insurance Cover: comprehensive insurance cover covers against physical loss or damage to your goods up to a value of £50,000. This can be taken out in accordance with clause 10.3.
Contract: once We have accepted your Booking Request, provided you with an UK MOVER Quote and you have confirmed that you wish to proceed with a Price Option, a Contract is created.
Customer Care Team: Our dedicated Customer Care Team.
Domestic: domestic services provided within the United Kingdom but excluding any travel which includes crossing water (including any ferry crossing)
Hourly Rate Job: shall have the meaning given to it in clause 4.
Hourly Rate Vehicle: this is the meaning given in clause 4.3.
International: Services outside or which cause our partners to provide any part of the Services outside of the United Kingdom
Insurer: Royal and Sun Alliance plc.
Job Number: upon Confirming your Booking Request, UK MOVER will assign you a Job Number allocated to your Booking.
Job Sheet: the job sheet provided as confirmation that the “job” (Services) was completed, and Services were provided to a satisfactory standard.
Partner/Partners: UK MOVER Partners as described in these Terms.
Price: acceptance of a specific Price Option together with any agreed amendments.
Price Options: The Price Options provided to you in accordance with clause 2.5(a).
Private Customer: you are a Private Customer if you are an individual and you are entering into an agreement for the provision of the Services, wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.
Services: the services provided in accordance with these Terms.
Terms: these terms and condition on which We (and Our Partners) supply Our Services to you.
Urgent Booking: a Booking made with less than 48 hours’ notice.
Van Size: this refers to the option on the Booking Request Form, which allows you to choose the size of van required to transport your goods based on your own calculations, this is opposed to or in addition to a Comprehensive Inventory List. By Any chance your goods don’t fit into the van/truck was booked for you and you require another van/truck you will be charged for the additional vehicle price, Price will depend on the journey, size of vehicle, how busy we are, we will try our best to provide you as much as reasonable we can on the day.
Volume Size: this refers to the option on the Booking Request Form, which allows you to choose the volume of the goods that you wish to have transported, in cubic meters or cubic feet, as opposed to or in addition to a Comprehensive Inventory List.
Waiting Time: 30 minutes free, after 30 Minutes there will be charges £30 Per hour each person and each van/truck.
2. Information About and How to Contact UK MOVER
2.1 Who We Are.
We are UK MOVER Ltd, a company registered in England and Wales. Our company registration number is 11723561 and Our registered office is Suite 14, 8 Deer park road SW19 3GY –Suite 14, 8 Deer park road Sw19 3GY. Wimbledon Surrey London.
2.2 How to Contact Us.
You can contact Our Customer Care Team by:
telephone: 020 81501201;
post: UK MOVER LTD, Suite 14, 8 Deer park road Sw19 3GY. Wimbledon Surrey London
email: firstname.lastname@example.org; or
by visiting the UK MOVER Site.
2.3 How UK MOVER Will Contact You.
If We have to contact you, we will do so by telephone, in writing to the email or postal address provided in your Booking Request Form or by text message to the mobile number provided in your Booking Request Form.
2.4 Private Customers.
⦁ If We have confirmed that you are a Private Customer (non-Business Customer) when you enter into the Contract with UK MOVER LTD in accordance with these Terms, it will be on the basis that UK MOVER LTD are acting as a disclosed agent for Our Partners. Just to explain some the of the legal jargon, a “disclosed agent” means that We are not the principal and that by entering into the Contract with Us, you do so on the basis that you are aware that We are acting as agent for one of Our Partners who will be carrying out the Services for you. UK MOVER LTD are entitled and authorised by Our Partners to enter into this Contract with you on their behalf and to arrange the Services as an agent. This Contract governs your relationship with UK MOVER LTD and with Our Partners.
⦁ We will introduce you to Our Partners to try and enable you get the best Price and Services possible. By entering these Terms, you are acknowledging that you will enter into and be bound by the Terms.
⦁ By accepting that UK MOVER LTD is acting as agent for Our Partners and by entering into the Contract with UK MOVER LTD this will create a contract between you and UK MOVER LTD Partner (Partner Contract). The Partner Contract referred to in this clause 2.4(c) is for the provision of Services as set out in these Terms and you acknowledge and accept that the Partner Contract will be between you and the Partner and that UK MOVER LTD is not a party to the Partner Contract other than as expressly provided in these Terms. You also accept that UK MOVER LTD are simply accepting the Booking on your behalf and undertaking the Services, which they are expressly bound to provide under these Terms. UK MOVER LTD will ensure that Our Partners are also bound by the Terms that relate to them in the Contract.
⦁ You also acknowledge and accept that UK MOVER LTD does not provide transportation (moving) services to Private Customers and that We are simply acting as agent (and intermediary) between you and Our Partner.
2.5 The UK MOVER LTD Quote.
⦁ UK MOVER LTD will supply you with several Price Options which shall reflect the information provided by you when completing the Booking Request Form. The Price Options will vary depending upon when they are requested and the desired completion date.
⦁ UK MOVER LTD will accept amendments up to 48 hours prior to the date that Services are required. However, you may incur additional charges in relation to such changes. If on arrival at the address provided by you, the Partner cannot gain access to the premises and you are uncontactable by telephone (using the number provided by you on the Booking Request Form), the Partner shall be entitled at its discretion to cease provision of the Services and/or cancel the Services if you cannot be reached and access gained within the Wait Time. In this case, you shall not be entitled to receive a refund and any sums due to UK MOVER LTD for Services that you have not yet paid for shall become immediately due and payable.
⦁ For any amendments made less than 48 hours prior to the date that Services are required where We can accommodate these changes, you will incur additional charges.
⦁ Additional charges may apply if the Services required and subsequently booked differ upon the arrival of the Partner.
⦁ If the Services required are materially different to those in the Booking Request Form, the Partners shall have the right to terminate the Contract.
⦁ Fees or taxes payable to any government bodies (if moving goods abroad), customs duties or port storage charges are not included in your quote. UK MOVER LTD is not responsible for such costs.
⦁ Any additional charges incurred by you under these Terms if not already paid for by You shall be due and payable 5 days from the date that the Services were provided.
⦁ If you have any questions or wish to discuss any of the additional charges referred to in this clause, please contact our Customer Care Team.
2.6 If UK MOVER LTD Does Not Accept Your Booking Request.
If UK MOVER LTD is unable to find a Partner who will undertake the Services, or such Partner decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. UK MOVER LTD will use its reasonable endeavours to try and find another Partner to undertake the Services on your behalf. Accepting your Booking Request is at UK MOVER LTD and / or its Partner’s discretion.
2.7 Your Job Number.
Upon confirming your Booking Request, UK MOVER LTD will assign and notify you of the Job Number allocated to your Booking. Please reference this number when contacting UK MOVER LTD.
3. Services and Our Contract with You.
3.1 Your Booking.
As set out above, UK MOVER LTD will supply you with Price Options dependent on your requirements notified in the Booking Request Form. The information you provide on the Booking Request Form is used to produce the Price Options, any alteration to the information supplied on the Booking Request Form may subsequently alter the Price. Accepting a particular Price Option that best suits your needs and supplying UK MOVER LTD with your payment details creates a contract between you and UK MOVER LTD and Our Partner (Contract) and grants Us authority to confirm to the relevant Partner that you have accepted the Price Option and that they will undertake the Services for you at the agreed Price.
⦁ The Partner will arrive at the address provided by you and on the date agreed in your Booking or any subsequent date and time notified by you to Us and UK MOVER LTD confirm their acceptance of such change. Please note that any proposed change to the date and time that the Services are to be provided may result in a change to the Price, which will be notified to you in advance of the Services being undertaken.
⦁ The Partner will load and deliver only the goods agreed in the Comprehensive Inventory List. Neither UK MOVER LTD nor the Partner is liable for goods loaded that were not included in your Comprehensive Inventory List or for any miscalculations in relation to Volume Size or Van Size on your Booking Request Form.
⦁ Please note that if you wish to make any changes to the Booking, including on the day that the Services are undertaken, all payments must be made to UK MOVER LTD, Our Partners are not authorised to accept any payments directly.
⦁ The Partner will deliver your goods in the same condition they were in when packed or made ready for transportation. If the Partner fails under this clause 3.2(d) please see clause 8 for information on liability for loss or damage. If you (acting reasonably) believe that damage to your goods was caused by the Partner, written notification including genuine evidence of the damage and loss of value is required within seven days of the Services being completed. Outside of this time frame, neither UK MOVER LTD nor the Partner is liable. Our liability and that of Our Partner is determined in accordance with clause 8.
⦁ The Price Options shall include moving costs, staff costs and fuel unless otherwise stated. Please review the UK MOVER LTD Site and/or contact our Customer Care Team for details of additional services and the prices of any additional services UK MOVER LTD can offer.
3.3 Services UK MOVER LTD Do Not Provide.
UK MOVER will not do anything to put Our Partners/ Our Team in danger. For example, UK MOVER team/ Partners will not enter any premises unless properly lit, floored and where safe access is provided, if there is construction or any other work is still on in the property our removal team will not be responsible to carry your goods during the load or unload. We recommended and advise all our customer to keep clear the space for our team/ partner to load and unload your goods during transit. In some cases, we may leave your job if or team/ Partners think the place is not safe for then to the job. (You will still be charged for the full amount as it will be time waste for our team to arrive and not to complete the job, if you tell us this in advance, we will work out the situation with team and plan and discuss the situation before we confirm the booking.
⦁ In order to adhere to permits and insurance, the team/Partners will not transport animals or people, Gas flammable items, paint, open oil, unless agreed by UK MOVER in writing prior to your Booking Request being accepted.
⦁ The team/Partners will not agree to do anything where they do not have the requisite qualifications.
⦁ The Partners will not transport illegal, stolen or dangerous goods. This includes goods that in Our and / or Our Partner’s reasonable opinion present potential danger to Our vehicles and/ or staff, any other assets or goods that require specialist knowledge or equipment to transport. The Partners are within their rights to destroy, dispose of, and to charge you additional costs incurred should they transport any such goods without their knowledge. UK MOVER and its Partners shall report such goods to the relevant authorities, where required to do so.
⦁ The Partners will only transport goods that require special licenses or government permissions if you have all required documentation. UK MOVER and its Partners require advance warning and agreement in writing to transport such goods. Neither UK MOVER nor its Partners will accept liability for loss or damage to any such goods and you will be liable for any loss suffered by UK MOVER or the Partners for transporting such goods without prior written agreement of UK MOVER or the Partner and/or without the knowledge. You will indemnify UK MOVER in full for any charges, expenses, damages or penalties claimed against Us or Our Partners. UK MOVER or its Partners may, at Our/the Partner’s sole discretion, destroy or dispose of such goods for which you will be liable for the costs.
⦁ Neither UK MOVER nor its Partners will store any goods other than in accordance with clause 8.8 and clause 10 unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by UK MOVER in writing. Additional charges apply for storage of goods and vary depending on duration.
⦁ It is the customer’s responsibility to dismantle items before our arrival. This is to include any unit, system, furniture or beds, unless this service has been requested in the brief description box which can be found under the vehicle images on the My Move page. Our drivers all carry basic tools, but any specialist tools required for the disassembly/reassembly of furniture should be provided by the customer.
⦁ It is the customer's responsibility to unplump washing machines/dishwashers prior to our arrival. Service providers on
⦁ the website are removals and man and van services, and not plumbers. Although they may be prepared to uninstall a washing machine or dishwasher or reinstall a washing machine or dishwasher at your specific request, they take no responsibility for this.
⦁ This is done as a goodwill gesture only and is not a service we offer.
⦁ It is the customer's responsibility to ensure that that all washing machines/dishwashers are free from any kitchen casing/unit fitting.
⦁ The Partners will not take up or lay any carpet or other floor covering. ⦁ The Partners will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by UK MOVER in writing.
⦁ The Partners will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by UK MOVER in writing.
⦁ For the avoidance of doubt Our Partners shall not be obligated to provide the Services for in excess of 9 hours per day. It is at their discretion if they choose to do so, and subject to ensuring the safety and wellbeing of their staff and ensuring that they are only providing Services in accordance with any applicable legislation.
3.4 Additional Services
⦁ The Partners may supply additional services (which must be booked through UK MOVER) which include but are not limited to; Comprehensive Insurance Cover (see clause 9), packing, disassembly and reassembly of goods, storage, enclosed transportation for vehicles and piano tuning. If you require additional services, these must be booked in accordance with these Terms (as set out in clause 3).
⦁ For further details and to book additional services, please visit Our UK MOVER Site or speak with one of Our Customer Care Team on 0208 150 1201. If you decide to book such additional services, they will be covered by these Terms.
3.5 The Service Provider.
The Services will be provided by one of the team/Partners. The Partners are approved by Our dedicated Partner management team and are assessed by the UK MOVER team for suitability and eligibility.
4. Hourly Rate Jobs
In addition to the other services We provide UK Mover / Our Partners also provide an Hourly Rate Service (Hourly Rate Job). This allows our customers to book Our Services on a time basis as set out below. This Clause 4 only applies to Hourly Rate Jobs and will only bind customers who book Hourly Rate Jobs (in accordance with the terms of this clause 4).
4.1 If you wish to book an Hourly Rate Job when completing the Booking Request Form you must provide a summary of the Services that you require, in sufficient detail to enable Us to undertake the Services together with the additional information requested in the Booking Request Form and select the Hourly Rate Job option on the Booking Request Form where indicated.
4.2 You must where indicate in the Booking Request Form provide Us with confirmation as to the size of vehicle that you require us to provide and whether you require an additional staff member (in addition to the driver).
4.3 Once UK MOVER have received the Booking Request Form, we will provide you with Price Options in accordance with clause 2.5(a). This will reflect the information provided by you when completing the Booking Request Form and the type of vehicle that you have requested for (Hourly Rate Vehicle).
4.4 Whilst UK MOVER shall endeavour to provide the Hourly Rate Vehicle you requested in your Booking Request Form, this may not be possible, and you may be allocated a difference type of vehicle.
4.5 If on arrival to undertake the Hourly Rate Job, the Services that you actually require are in Our and / or Our Partner’s opinion materially different to the information provided on the Booking Request Form then We reserve Our right to immediately terminate the Contract. You will not be entitled to a refund as it will be considered to be breach of the Contract by you, in accordance with clause 7.3(a).
4.6 In addition to the exclusions set out in these Terms if you book an Hourly Rate Job transport of the following are excluded:
⦁ any vehicles.
⦁ Full house removals
⦁ Packing service
4.7 If when undertaking the Hourly Rate Job on your behalf it takes longer than the time that you specified in the Booking Request Form, UK MOVER will email you as soon as possible with details of the additional charges you have incurred. Such additional charges must be paid by you to UK MOVER before unloading.
4.8 By entering into this Contract you acknowledge that the Hourly Rate Job may take longer than the time specified in your Booking Request Form as a result of events outside of Our control however the additional charges referred to in clause 4.6 and 4.8 shall still apply. If the Hourly Rate Job takes in excess of one hour more than the time requested in your Booking Request Form, UK MOVER/ Our Partners are entitled, at their discretion, to cease providing the Services at this point and you will not be entitled to a refund and the additional charges for any additional time that We have spent providing the Services will still be due and payable by you.
4.9 The Price for all Hourly Rate Jobs shall include:
⦁ one driver; and
⦁ 5 miles of fuel.
4.10 If you request an additional staff member to assist you, the cost will be included in the Hourly Rate Job Quotation, and any additional fuel required beyond the 5 miles included will be charged at £0.50 per mile and shall be payable in accordance with clause 4.6.
4.11 The following clauses of these Terms shall not apply to You in respect of any Hourly Rate Jobs: clause 3.2(b), and clause 6.1(j).
5. Services Outside of The United Kingdom
5.1 In addition to all other applicable terms, you must comply with the provisions of this clause 5.
5.2 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for Us to be able to undertake the Services required.
5.3 UK MOVER Partners will not transport any goods that require a special licence or government permissions for export and/or import. Please see clause 8 and in particular clause 8.4 for limitation of liability.
5.4 The UK MOVER Quote will include a time estimate for transit. Times can vary when goods are being transported. UK MOVER will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of UK MOVER or the Partner’s negligence.
6. Customer Obligations
6.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, neither UK MOVER nor the Partner is liable to you for any losses incurred.
a. Accessibility information for both pickup and delivery locations is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
b. You will be present or represented upon collection, loading, unloading and delivery of your goods.
⦁ Upon delivery the Partner will present you with a Job Sheet which sets out what goods have been collected, transported and delivered. It is identified by the specific Job Number given to you at the time of Booking. You will be asked to sign the Job Sheet as confirmation that the Services were provided to a satisfactory standard.
⦁ It is the customer's responsibility to ensure that all fridge freezers are fully defrosted (UK MOVER LTD) and its service providers are not liable for their contents) and all other appliances must be completely dry with no residual fluid. It is the customer's responsibility to ensure that all fridge freezers are fully emptied, so as to lessen the weight, and free from any kitchen casing/unit fitting.
⦁ All furniture must be empty unless an additional packing service, has been Booked.
⦁ An accurate list of goods for transportation is required (Comprehensive Inventory List). Amendments can be made but additional charges may apply in accordance with clause 3.4. Or if when making your Booking you chose the Van Size or Volume Size option if the goods exceed the agreed Volume Size or Van Size, additional costs will apply.
⦁ All goods must be suitably packed prior to the arrival of the Partner. A full packing service is available at an additional cost. Please visit the UK MOVER Site and/or contact our Customer Care Team for details of the additional cost.
⦁ All payments must be made in accordance with this agreement and all overdue payments will incur interest daily that is calculated at 3% per annum above the base rate of Barclays Bank plc.
Suitable parking arrangements for the service provider will be made by you, the customer, at your own expense. These include, but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises. You will fully indemnify the service provider if fines or penalties are incurred as a result of your failure to make said arrangements.
In case your parking space is far away, and our team/ Partners must walk more than 10 meter there will extra charges unless agreed in advance.
⦁ Access to the new Property
It is the customer’s responsibility to make sure that all items can be moved into the new property (for example, wardrobe, bed, sofa etc). We are not insured for removing any windows or making new entrances to the property.
If there is parking problem in new home customer will be responsible for additional cost and time if you don’t inform us during the quotation process.
We advise all our customer to reserve parking space 10 days in advance from your local council, so our removals team can safely load and unload your goods.
⦁ Customer Delays
If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc) our service providers reserve the right to add an extra cost to the final bill. Cost will depend on the property/job and the number of labour and van/truck size. It can be £30 to £40 per hour each person + van/ truck charges per hour.
⦁ Changes to the Collection Time
If the customer wants to change the pick-up time to a confirmed booking, we cannot guarantee availability so please contact the service provider directly. The service provider’s contact details can be found on the confirmation email.
⦁ Completion of Booking
It is the customer's responsibility, as well as the driver's, to check and ensure that the interior of the van is empty of all goods before the van leaves the final address listed on the booking and the booking is then concluded.
⦁ Customer Conduct
No abuse will be tolerated to our drivers or staff.
If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.
We retain the right to cancel a booking if the customer is abusive to our staff.
No complaint will be handled by UK MOVER if the customer is abusive to our staff and in this event the customer will be required to liaise with the service provider directly.
⦁ Dumping Service cost:
If you require the driver to attend your local recycling centre, it is your responsibility to check with the centre you intend to use that a waste disposal licence is not required. In general, our drivers will not carry these. Also, please check if there will be an additional fee for the van entering and using the centre's facilities, as you will be responsible for this charge for the van and our service, we provide for any dumping cost.
⦁ Ferry Costs
All quotes provided on the website are exclusive of ferry costs (if applicable). Any such costs will need to be sourced by the customer and remain the responsibility of the customer. The customer is also responsible for the ferry cost of the van's/ Truck return journey.
⦁ Advise UK MOVER in advance of how many floors there are at both the pickup and delivery locations and if service lifts are available.
7. Cancellation & Postponement
7.1 Consumers Statutory Cancellation Right.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance.
7.2 Postponement & Cancellation by The Customer.
If you wish to postpone or cancel the Contract please notify Us, in writing as soon as possible. If you cancel by telephone, we will write to you confirming cancellation. All postponement and cancellation charges are charged as follows:
⦁ If a Domestic Service is booked and UK MOVER receives notice in writing or by telephone no less than 48 hour’s the date that the Services are due to be provided, there will be 20% charge of the full amount. If you paid in full upon booking the Services, you are entitled to a 80% refund and 20% for our drivers who we book in advance as pre booking.
⦁ If a Domestic Service is booked and UK MOVER receives notice in writing or by telephone with less than 48 hours but not less than 24 hours before the date that the Services are due to be provided, you will incur a charge equal to 50% of the Price. If you paid in full upon Booking the Services, you are entitled to a 50% refund of the Price.
⦁ If International Services or Additional Domestic Services are booked and UK MOVER receive notice of cancellation in writing or by telephone no less than 7 business days before the date that the Services are due to be provided, there will be 30% charge. If you paid in full upon booking the Services, you are entitled to a 70% refund.
⦁ If International Services or Additional Domestic Services are booked and UK MOVER receive notice of cancellation in writing or by telephone with less than 7 business days before the date that the Services are due, you will not be eligible for any refund. If you paid in full upon Booking the Services, you are not entitled to a refund of the Price.
⦁ If you postpone or cancel the Services (international and domestic) within 24 hours of the date that the Services are due to be provided, you will be charged the full Price. If you paid in full upon Booking the Services, you will not be entitled to a refund.
⦁ If you postpone the Services and immediately re-book, it is at the discretion of UK MOVER whether We reduce or waive some or all the charges referred to in this clause 7.2.
⦁ Urgent Bookings are non-refundable if cancelled or postponed.
⦁ If you postpone or cancel the Services and as a result of this clause 7, additional amounts are owed to UK MOVER, these will be due immediately.
⦁ If you postpone or cancel the Services and have a dispute regarding a payment made to UK MOVER, a charge pending or an issue relating to the Service, you must notify Us as soon as possible, and no later than seven days after the Services have been provided, by contacting our Customer Care Team.
7.3 Cancellation by UK MOVER and its Partners.
⦁ If you breach any term of this Contract, then UK MOVER and its Partner are entitled to terminate the Contract.
⦁ If the Partner is unable to perform the Services agreed upon Booking (or if We are unable to find an appropriate Partner to undertake the Services or we can’t provide you service), whether through its own fault or as a result of something outside of Our control then UK MOVER will notify you as soon as possible in writing or by telephone.
⦁ If you make a Booking, UK MOVER shall use its reasonable endeavours to find an available Partner as soon as possible. If UK MOVER is unable to do so, we are not in breach of the Contract, but you will be entitled to a full refund.
⦁ If UK MOVER or its Partner cancel the Contract in accordance with clause 7.3(a) you will not be entitled to a refund.
8. Self Loading
If the customer chooses a self-loading service, they are solely liable for any damage to their items. The man and van/removal service will not have any involvement in the loading and unloading of items. Insurances will only cover your items in the event of a road traffic accident.
Our quotation is based upon us being able to begin unloading our vehicle(s) before 2pm on the day of delivery (unless specified in writing). If we are prevented from doing so for reasons beyond our control, waiting charges will become payable at a rate of £30 per man and per vehicle per hour. We offer a Waiting Charge Waiver for a fee equivalent to 7.5% of the total removal charge. If the Waiting Charge Waiver is accepted and paid for at least 24 hours prior to the move commencing, all waiting charges will be waived for a maximum of three hours.
9. Liability for Loss or Damage
We do not accept responsibility for damaged or lost property once the job is complete and payment is made.
9.1 UK MOVER shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the Contract.
9.2 Unless previously agreed in writing, the Partner’s liability is fixed for all claims of loss or damage to goods, due to its negligence or breach of Contract, for an amount of £50 per individual item and for the avoidance of doubt limited to an aggregate of £50,000 (fifty thousand pounds for all items taken together). If all the goods transported by the Partner are stolen during the provision of the Services or destroyed by fire the Partner’s liability is limited to a total of £50,000 for all of your goods. It is your responsibility to provide UK MOVER with evidence of the value of goods lost or damaged and proof that the damage was caused by Our Partner or by us. For the avoidance of doubt the liability under this clause is limited to a total of £50,000. If you would like to increase your cover, you can request Comprehensive Insurance Cover in accordance with clause 9.3.
9.3 The Partner is liable for damage to your premises subject to you producing satisfactory evidence that the damage was caused by the Partner and not by you or a third party. Their liability to you is limited as follows:
⦁ If the Partner damages premises or property other than the goods they are contracted to transport as a result of their negligence or breach of contract, they are only liable for repairing the damaged area. This liability is in accordance with the limitations of clause 8.4.
⦁ The Partner is not liable for any damage caused to any premises or goods if you ignore UK MOVER or the Partner’s advice in relation to the Services.
⦁ You must advise Us by email or telephone, no later than seven days after completion of the Services, if any damage is caused to the premises or your goods upon collection, transportation or delivery. UK MOVER nor the Partners are liable outside of this time unless permitted by law.
9.4 Neither UK MOVER nor its Partners are liable for:
⦁ Damage caused as a result of your actions and/or your breach of these Terms;
⦁ Perishable items, including but not limited to food and drink;
⦁ Damage caused by moths or vermin or any other infestation;
⦁ Damage caused by fire;
⦁ Damage caused to any furniture packed and/or unpacked by you or a third party;
⦁ Normal wear and tear;
⦁ Goods loaded and/or unloaded against Our or the Partners advice;
⦁ Damage to any goods or premises not caused by Us or the Partners;
⦁ Damage to goods or premises caused by you or a third party when packing, loading or unloading them on and/or off Our vehicles or otherwise;
⦁ UK MOVER or Partners do not transport live animals or plants unless agreed and appropriately organised upon booking. UK MOVER OR Partner is not liable for harm caused to live animals or plants transported without Our knowledge;
⦁ Damage to your electrical goods (unless you can provide evidence that such damage was as a result of us or the Partner’s negligence);
⦁ Loss incurred if any of your goods were already damaged or had an inherent defect;
⦁ Damage if any of your goods are susceptible to damage including but not limited to breakage, internal spoilage, leakage, malfunctions;
⦁ Damage to any collections or documentation including but not limited to stamps, coins, gemstones, share certificates, deeds to properties;
⦁ Personal items including but not limited to jewellery, handbags, clothes and hats, unless properly packed and included in the Comprehensive Inventory List;
⦁ Business loss whatsoever if you are a Private Customer;
⦁ Loss or damage which occurs after the goods have been delivered to you or your representative;
⦁ Loss or damage not caused by Us or Our Partners, employees, subcontractors or agents;
⦁ Loss which is not reasonably foreseeable;
⦁ Damage caused to your goods which are held by Us or Our Partners in accordance with clause 8.9 and clause 10.
9.5 Transit Outside of The United Kingdom.
If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 8.1 to 8.4 (inclusive), neither UK MOVER nor its Partners are liable for any goods confiscated, seized, removed or damaged by any customs authorities or any other government agency unless such damage, confiscation, seizure or removal was as a result of Our Partner’s negligence or breach of contract.
9.6 Events Outside of Our Control.
Neither UK MOVER nor its Partners are liable for any damage or loss if any of the below occur:
⦁ Acts of God, including but not limited to flood, drought, earthquake or other natural disaster;
⦁ Epidemic or pandemic;
⦁ Acts of war, threat or preparation for war, riot, nuclear or chemical containment, change in the law or action taken by a government or public authority, collapse of buildings, fire, explosion or accident and any labour or trade dispute, strikes industrial action or lockouts;
⦁ Delay in transit;
⦁ Any events which can reasonably be considered outside of Our control.
9.7 Neither We nor Our Partners will exclude our liability for death or personal injury caused by Our or the Partner’s negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.
9.8 None of Our employees or subcontractors other than the Partner who undertook the Services, are independently liable for any loss, damage, mis-delivery, errors or omissions under the Contract.
9.9 Delays In Transit:
⦁ If there is a delay in transit or UK MOVER OR Partner are unable to deliver your goods for reasons not caused by Our negligence or breach of Contract, it may store them. You may at UK MOVER discretion be liable for any storage redelivery costs.
⦁ UK MOVER will provide you with an estimated time for collection and delivery based on information in Our possession. Times may vary due to events outside of Our control. Neither We nor Our Partner will be liable for any loss suffered by you as a result of this.
10. Insurance and Basic Compensation Cover
10.1 Basic Compensation Cover and Comprehensive Insurance Cover is provided by the Insurer.
10.2 Basic Compensation Cover is included in the Price. This provides:
⦁ cover up to a limit of £50,000 including fire and & full theft (full theft is the theft of all of your goods that Our Partners are transporting);
⦁ cover for up to a limit of £50 per individual item.
Please see the Insurance Policy page on the UK MOVER Site: UKMOVER.CO.UK
10.3 Comprehensive Insurance Cover is made available to all eligible customers upon Booking Our Services subject to payment of the required premium. The premium will be calculated according to the value of the goods being carried. Full details of the cover available and Our insurance terms and conditions can be found on the insurance policy page of the UK MOVER Site.
10.4 You shall not take or fail to take any action or permit anything to occur that would entitle the Insurer not to pay any claim under the Basic Compensation Cover and / or the Comprehensive Insurance Cover (if applicable).
10.5 UK MOVER, its Partners and the Insurer shall not be liable in respect of any claim under the Basic Compensation Cover or the Comprehensive Insurance Cover if and to the extent that you are entitled to make a claim under any other policy of insurance in respect of the matter or circumstance giving rise to such claim.
11. Our Rights to Hold the Goods
11.1 UK MOVER and The Partners have the right to hold your goods (lien) until all money owed under the Contract, including applicable interest, has been paid. This includes costs We have incurred for storage and legal costs.
11.2 If full payment of any monies owed by you to UK MOVER is not received within 30 days, we shall be entitled to sell the goods or deal with them as We think reasonable and apply any proceeds towards Our costs incurred and the money you owe to us.
11B. Congestion Charge/T Zone
24.1 If you are traveling within the congestion charge zone on a weekday (Mon to Fri) between 07.00am and 18.00pm this will add £11.50 to the total of your move. This charge will need to be paid to the service provider in cash at the conclusion of the job.
11C.Damage to Televisions
Please note that UK MOVER and its drivers will not take any responsibility for any internal damage to a television without clear evidence of external damage to the television. This will include but is not exclusive to:
* backlight 'bleeding';
* colour banding or bleeding;
* clouding of the screen; or
* pixel damage.
Due to the sensitive nature of televisions, without clear evidence of external damage, it is impossible to prove who caused any internal damage.
11d. Over time/Charges after 6 pm.
In case if the job is booked on daily basis and the quote is for one day removals service our team will be allowed to work until 6 pm only, if they have to work over time for customer there will be charges £30 per head per hour after 6 pm, if you decided to do the job on 2nd day we will need to amend the quote from one day to 2nd day and the charges will apply for 2nd day labour cost etc. Payment must be paid before 6 pm or in advance, removals team is not allowed to take any payment from customer no unless UK MOVER agreed with you in writing.
12.1 Complaints About Our Services.
⦁ If you have any complaints about Our Services, please contact our Customer Care Team who will endeavour to review your complaint and make any necessary actions within 7 days of the complaint being received.
⦁ You can visit the citizens advice website on www.adviceguide.org.uk or call them on 0345 04 05 06 for a summary of your key legal rights.
13. How We May Use Your Personal Information
13.1 Your Personal Information.
We will use the personal information you provide to us:
⦁ to introduce Partners to supply the Services to you and to provide the Services expressly stated as being obligations of UK MOVER in these Terms;
⦁ to process your payment for the Services;
⦁ if you agreed upon booking Our Services, to give you information about similar services that We provide.
13.2 We will only give your personal information to other third parties where the law either requires or allows Us to do so.
14. Other Important Terms
14.1 Transferring This Agreement to Someone Else.
We may transfer Our rights and obligations under these Terms to another organisation. UK MOVER will ensure that the transfer will not affect your rights under the Contract.
14.2 Transferring Your Rights.
You may only transfer your rights or obligations under these Terms to another person if UK MOVER agree to this in advance in writing.
14.3 Rights Under the Contract.
The Contract is between you, UK MOVER and Our Partner. No other person has rights to enforce any of its terms unless expressly provided for in these Terms.
14.4 The Law and The Contract.
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
14.5 Enforcing the Contract.
If We do not enforce these Terms immediately, or if you break the Contract and We delay taking steps against you, that will not prevent Us taking steps against you later.
14.6 Applicable Laws to The Contract.
These Terms are governed by English law and you can only bring legal proceedings in the English courts.